Remote IT Support Package*
Advancement in the remote support technologies enables us to remotely control virtually any computer that is connected to the Internet (of course with its user's permission)
Our Remote IT Support package addresses needs of many small businesses who want to have peace of mind by being sure that there are guys who are always willing to assist them, however, they do not feel that they would benefit from a On-site IT Support Team.
There is one thing that makes us stand out from the competition that offers similar solutions.
When you choose our Remote IT Support package you are getting much more than just an on-demand support - as the package includes also regular maintenance of your computer systems - thus decreasing possible problems to the minimum.
Very competitive pricing structure makes this package the most popular within our small business customers.
FEATURES
Very quick response time
24/7/365 Support Team
No call-out charges
Maintenance of PC Workstations & Servers
BENEFITS
Substantial savings of your employees' time- very quick response times mean quicker resolution of incidents and less downtime.
Reduced costs - no call-out charges involved with remote support, reduced rates for on-site help.
Increased reliability - proactive maintenance of computers and servers prevents majority of problems.
HOW DOES IT WORK ?
Our engineers asks you some initial questions to establish what the problem is.
The engineer then sends a remote connection to your computer and the engineer will take control of your computer.
Once we have taken control over your computer our engineer can see your monitor as if they were sitting in front of it. He can use your mouse and keyboard without being physically on-site.
IS IT SECURE ?
Our sophisticated system uses SSL encryption when connecting to your computer. No one can interfere or capture any data.
You are in control of the connection - you can terminate it any time you wish.
Once our engineer has finished helping you they disconnect until the next time you require assistance.
* Prices start from £50 per month for 1 PC
Contracts are 12 / 6 months with 3 months cancellation period.